ARTWORK
FAQ |
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Do
you offer artwork design services? |
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We only
offer artwork design services to our Business Member.
Additional service charge will be required. For Agent,
we do not offer this service. Agent needs to provide
artwork to Enigo for printing. |
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Do
you provide Enigo’s artwork specifications? |
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Yes. We will send you a hard copy when you sign up as our Agent/ Business Member or you can download from your Online Account under Artwork Specification link. For more details, please refer to our Artwork Specifications.
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My
artwork should save as what file format? |
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For artwork, we recommend AI format, PSD format, TIFF format and PDF high quality format. For sample attachment, please save it in JPEG.
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How
to send my artwork to Enigo? |
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You can
send your artwork through Enigo website when you place
order. We have provided a user friendly Online Order
System to you to place your printing order. |
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What
can I do if my artwork does not meet Enigo artwork
specifications? |
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Our web
operators will contact and inform you the differences
if your artwork does not meet our artwork specifications.
After you amend your artwork, you need to resend your
new artwork to us through Enigo Online Order System.
Enigo highly recommend you follow our Artwork
Specifications. |
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Can
I change my design after submitting it? |
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Yes. You
can change your design within 3 hours after submitting
your order. We will not serve you in holding or canceling
your order after the period of time mentioned above.
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Can
I order in other sizes? |
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Yes. You
can print your job that is smaller than our standard
size. If there is a custom size you wish to have printed
that is larger than our products’ standard size,
we may be able to accommodate your print job. Please
send us a Request for Quotation by using your Online
Account. |
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Will
the color of my printed product match 100% to my artwork? |
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We go to
great lengths to ensure that the printed products’ color accurately represent the actual artwork. But
it is a fact that there is no 100% color matching
process can be done by current print technology in
printing industry. Therefore, we only guarantee that
you can get 85% - 90 % color accuracy of your printed
product. |
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Why
can't I use RGB files? |
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Graphic
design programs allow you to design in different color
spaces. In condition, printers do not use the primary
colors in RGB; but rather, they use the primary inks
CMYK to reproduce the colors on a printed page. |
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Because
RGB and CMYK color spaces are entirely different,
they do not produce the same colors you see. Most
graphic design programs allow you to convert the color
space from RGB to CMYK and preview the CMYK result
on your monitor. If you were to have us convert your
colors from RGB to CMYK, we would do a generic conversion
that may not be to your liking. By having you do your
own conversions, you can control the color result
of your printed piece. |
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Why the printing color looks darker than the monitor screen color? |
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This is because you're displaying one color space (CMYK) in a different one (RGB). The pixels in all the digital devices are different. Our window monitor is using RGB Color to display the image as the color is brighter than CMYK. On the other hand, the printing technology is using CMYK to print the products. It's not possible to print a file in RGB color. It will always be converted to CMYK before printing. Since some colors can't be converted into inks, working in RGB risks your colors changing significantly whether you print to a printer or are sending the file for color separations. Therefore, we cannot compare the color between these two outputs.
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Can
I submit my artwork in JPEG file? |
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We recommend
that you do not submit JPEG files. It is because the
file compression that a JPEG file uses results in
a loss of quality and color when you print these images
on commercial printers. |
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Files used
for commercial printing require more bits of information
to produce quality images. What tends to happen when
you print a JPEG image on a commercial printer is
that the images become blurry. Enigo requires you
scan your images at a minimum of 300dpi and save your
images as PSD/ EPS/ TIFF format. Saving files in these formats
helps to preserve the images sharpness and file integrity.
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What
are bleeding and why do I need to do so? |
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“Bleeding" is a term used in printing for images or graphics
that extend beyond the edge of the paper that get
trimmed off. If your design includes graphics that
go to the edge of the page, Enigo requires you to
extend these graphic elements a minimum of 0.2cm for
business card and 0.3cm for leaflet and other products
beyond the final size of your printed piece. |
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