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  GENERAL FAQ
  ONLINE SERVICE FAQ
  SYSTEM REQUIREMENTS FAQ
  USER ACCOUNT FAQ
  PRODUCT & PRICING FAQ
  ORDER FAQ
  ARTWORK FAQ
  BILLING & PAYMENT FAQ
  DELIVERY FAQ
 
BILLING & PAYMENT FAQ
 
How do I pay for my order?
   
Enigo Online Order System is using prepaid business strategic where you need to credit an amount into your Online Account. Each time the particular order is place successfully, Enigo Online Order System will automatically deduct the amount of order from your account balance. If the account balance is low, you may not be able to place order anymore. You have to top up your account in order to continually using this Online Order System.
   
 
How to top up my account?
   
The minimum top up amount is RM300. First, you can deposit cash or cheque to Enigo’s bank account. The subsequent step you have to do is scans the bank-in slip, save it as JPEG and upload the image to us using your Online Account. The alternative way you can take is fax the bank slip to us at 603-7980 6716 or 603-7980 8289 or email to us at info@enigo.com.my. We will top up your account within 20 minutes once we receive it during office hours.
   
   
We provide 4 bank accounts to let you bank-in your payment:
   
Company Name: Enigo (Malaysia) Sdn. Bhd.
   
  • Maybank – 5144 4010 7046
  • Public Bank – 3984 34 4919
  • Hong Leong Bank – 0400 0081 692
  • RHB – 21437 0000 33713
   
 
Do I need to top up my account in every fixed period? How frequent I need to top up my account?
   
No. There is no strategic that force you top up your account in every fixed period. You can top up your account anytime you need. One reminder to you is you are not able to place order if your account does not have sufficient funds to pay your order.
   
 
Will I obtain an official receipt for my order?
   
We will send you the official receipt for every order together with your products. You also can print the online cash sales through your Online Account.
   
 
Will Enigo send invoice to my customers?
   
No. We do not send invoice to your customers. According to the Enigo business strategic, we only have to commit and obligate with our Agent/ Business Member and not your customers.
   
 
How should I do if I found an error in my bills?
   
That’s easy. You can send an inquiry by using your Online Account and provide the bills number and description to us as well. We will try our best to serve you as per request.
 
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