All orders can only be made online through Enigo website. You have to apply to be our Agent/ Business Member first before you acquires the UserID and Password. Upon completing the sign-up procedure, you will be given an Agent/ Business Member Online Account with UserID and Password. With these, then you will only be able to place an order through Enigo website.

Login to Enigo website by using your UserID and Password. Go to printing order page and choose the printing category. Make sure you have fill in all the necessary details and attach your artwork before submitting the order. Then click the ‘Order Now’ button, you will be directed to the confirmation page where you can check your order details. Please click the ‘Confirm’ button if you confirm this order. This order is consider submit successfully if you receive the complete message with the Order Number and Order Details.

There is different processing days for each product as per area. Normally it will take 4 to 10 days to process your order. Please refer to Delivery Schedule for more details.

Agent/ Business Member are not able to cancel your order by yourself. If you found that there is an error in your order, please contact our web operators to hold your order. Then you can replace your attachment to us within 3 hours. On Hold order will automatically be cancelled after 3 hours if we do not receive your replacement artwork. For order cancellation, it only can be done under reasonable condition.

Yes. You can check the order history and account balance from your Online Account.

Yes. If and only if the order is cancel under reasonable condition, the credit will add back to your account.

No. You have to keep to our order specifications in the order form. This is to ensure the standardizing of the printing process. For special print requests, you have to fill in the Request for Quotation Form that can be found in your Online Account. We will explore the outcome/ quotation to you as soon as possible as per request.