USER
ACCOUNT FAQ |
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Can I update
or edit the profile in my Online Account? |
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No. You
are not entitled to edit the details in your profile.
Please contact our representatives to edit and update
your profile details if has any changes on this particular.
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What
to do if I forgot my password? |
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The Online Order System is designed in such a way that your password is not made known to anyone. You are advised to contact our technical support to verify and obtain your new password. With the technical and security issues, we had to verify your authorization and authentication with a few questions before SMS you a new password. You are advised to change your password after login with new password due to security issues.
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Can
I change my Password? |
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Yes, you
can change your password by using the "My Profile" facility within Enigo Online Order System. |
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What
precautions can I take to protect my UserID and Password?
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You can
take the following steps to ensure your UserID and
Password is safe at all times: |
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(a) Memorize
your UserID and Password. For security reasons, do
not write them down. |
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(b) Do
not tell anyone of your UserID and Password. |
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(c) Make
sure that no one is watching over your shoulders when
you are keying in your UserID and Password. |
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(d) Ensure
that your computer environment is secured. |
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(e) Always
do a proper logout when you finish your transactions. |
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(f) Avoid
storing your Password when using Internet browsers. |
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If
I have trouble logging in, what should I do? |
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Please
contact our helpdesk/ technical support at 603-7980
6713 OR email your UserID to support@enigo.com.my for further assistance. |
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How
many accounts can I apply? |
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We only
establish 1 account for each company. |
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Can I terminate my account anytime?
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No. You are not recommended to terminate your account on the first 6 months from your Registration Date. Your online account balance will be forfeited 30% if you persist to do so.
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How
to terminate my account? |
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If you wish to terminate your account, you have to send a formal written letter to our administrator. Our administrator will evaluate and block your account currently. You are not allowed to place order anymore but you can check you account balance via Enigo website. Balance will be return to you within 1 month and account will be closed at the same time. You also will receive the closing statement issues by Enigo (Malaysia) Sdn. Bhd.
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After
terminated my account, is the balance in my account
refundable? |
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Yes. The balance in your account will be refundable after verification has been accomplished by Enigo Accounting Department within 1 month. Please contact our administrator if you do not receive your balance.
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Website!